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our site, you provide your name, email address, credit card information, address,
phone number, and a password. We use this information to process your orders, to
keep you updated on your orders and to personalize your shopping experience. Our
secure servers protect your information using advanced encryption techniques and
To keep you informed about our latest offers, we may notify you of current
promotions, specials and new additions to the Saltwaterfish.com site. You may
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When entering any of our contests or prize drawings, you provide your name, email
address and mailing address. If you win, we will send the prize to the address
entered and notify you by email. When you enter a contest or drawing you are also
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We use "cookies" to keep track of your current shopping session to personalize your
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Your receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer to
sell. Saltwaterfish.com reserves the right at any time after receipt of your order
to accept or decline your order for any reason or to supply less than the quantity
you ordered of any item.
We accept the following credit cards: Visa, MasterCard and American Express. There
is no surcharge for using your credit card to make purchases. Please be sure to
provide your exact billing address and telephone number (i.e. the address and phone
number your credit card bank has on file for you). Incorrect information will cause
a delay in processing your order. Your credit card will be billed immediately.
Shipping Time -- Orders are shipped in the order they are received, unless a
specific day is specified. Orders are not processed or shipped on Saturday or
Sunday. Our Standard Shipping days are Monday through Friday. Saturday arrival of
Marine Life is available at an additional charge.
We encourage you to order in a timely fashion to avoid delays caused by shipping or
product availability. You will receive a tracking number when your shipment leaves
Occasionally a product will not be in stock through our automated inventory system.
We will ship your order if 75% of the retail value of the shipment is available to
ship. We will attempt to contact you regarding your shipment if there is an issue,
but we will make a judgment call on whether to ship the order or not if we do not
hear from you before 3 pm on the day of shipment.
If you place orders from multiple categories, they will be shipped separately.
Marine Life (including FastTrack Supplies), Live Rock, and Equipment and Supplies
are all shipped separately via different shipping methods. If you place multiple
orders within the same category, we will attempt to combine orders. This may not
always be possible.
Our Store shall automatically charge and withhold the applicable sales tax for
orders to be delivered to addresses within Florida and North Carolina. For orders
shipped to other states, you are solely responsible for all sales taxes or other
Due to the nature of the live animals that we sell, we cannot accept returns for any
reason. Please follow the Guarantee Request procedure if any livestock unfortunately
dies during the guarantee period. Please contact us, or the manufacturer directly,
if any Equipment and Supplies merchandise is defective.
In the event a product is listed at an incorrect price due to typographical error or
error in pricing information received from our suppliers, Our Store shall have the
right to refuse or cancel any orders placed for product listed at the incorrect
price. Our Store shall have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is canceled. Our Store
shall issue a credit to your credit card account in the amount of the incorrect
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operated by third parties. You acknowledge that we're not responsible for the
operation of or content located on or through any such site.
Unless otherwise specified, all materials appearing on this site, including the
text, site design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of Saltwaterfish.com.,
Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for
the purpose of shopping on this site or placing an order on this site and for no
other purpose. No materials from this site may be copied, reproduced, modified,
republished, uploaded, posted, transmitted, or distributed in any form or by any
means without our prior written permission. All rights not expressly granted herein
are reserved. Any unauthorized use of the materials appearing on this site may
violate copyright, trademark and other applicable laws and could result in criminal
or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any
purchase order, regardless of whether Saltwaterfish.com signs them or not. We
reserve the right to make changes to this site and these Conditions at any time.
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