Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Saltwaterfish.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Saltwaterfish.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on other web sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Saltwaterfish.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit cards

We accept the following credit cards: Visa, MasterCard and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed immediately.

Shipping policy

Shipping Time -- Orders are shipped in the order they are received, unless a specific day is specified. Orders are not processed or shipped on Saturday or Sunday. Our Standard Shipping days are Monday through Friday. Saturday arrival of Marine Life is available at an additional charge.

We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. You will receive a tracking number when your shipment leaves our facility.

Out-of-stock products

Occasionally a product will not be in stock through our automated inventory system. We will ship your order if 75% of the retail value of the shipment is available to ship. We will attempt to contact you regarding your shipment if there is an issue, but we will make a judgment call on whether to ship the order or not if we do not hear from you before 3 pm on the day of shipment.

Multiple product orders

If you place orders from multiple categories, they will be shipped separately. Marine Life (including FastTrack Supplies), Live Rock, and Equipment and Supplies are all shipped separately via different shipping methods. If you place multiple orders within the same category, we will attempt to combine orders. This may not always be possible.

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida and North Carolina. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Returns

Due to the nature of the live animals that we sell, we cannot accept returns for any reason. Please follow the Guarantee Request procedure if any livestock unfortunately dies during the guarantee period. Please contact us, or the manufacturer directly, if any Equipment and Supplies merchandise is defective.

Typograhical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled. Our Store shall issue a credit to your credit card account in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Copyright and trademark notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Saltwaterfish.com., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Saltwaterfish.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.