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Why Shop With Us?
Top Quality Livestock
We buy the highest quality, net caught, chemical free livestock available from the top suppliers around the world. We never use transshippers and we import our livestock directly to us. Most other companies use an exporter, then an importer, then a wholesaler, then a local pet store. The fish must be re-acclimated each time, causing stress and mortality at each step in the chain. By buying direct and selling direct to you, we eliminate up to 3 additional acclimations that the livestock must go through. We think it is the most responsible way to purchase marine animals. That means healthier fish and lower prices to you.
Big Savings
By buying direct and selling direct to you we pass the savings on to you. We import our livestock weekly from around the world directly to us. By eliminating middlemen you get healthier fish, at big savings. Our "Best Value…Guaranteed" policy gives you 110% Price Protection if you find a lower overall price anywhere else.
Free FedEx Overnight Shipping
There are three components to getting your livestock delivered, a box and handling fee, a temporary fuel surcharge, and shipping fees.
Our charges include a box and handling fee of $9.99. This pays for the styrofoam box, all the heat or cool packs that are required to keep the animals at the proper temperature, and the processing and handling of the order. We also add a temporary fuel surcharge that matches what FedEx charges us. FedEx adjusts their temporary fuel surcharge monthly, based on the price of jet fuel at the beginning of the month…and we will adjust our charge up or down accordingly. We feel this is the best and fairest way to cover these very real expenses…and to be able to reduce our charges to you quickly as the price of jet fuel declines.
We waive the shipping fees for orders above $99.99. When you place an order of $250 or more, we'll waive the box and handling fee and the fuel surcharge as well. You simply pay the price of the livestock.
We've got great rates on shipping for orders under $100, and we have special reduced rates for customers in our home state of Florida as well. Please see our site for complete details.
We think this is fairest way to approach shipping charges. It allows our customers to benefit when the price of fuel goes down... and it allows us to carry on the tradition of Free Shipping that has been a cornerstone of Saltwaterfish.com for almost ten years.
Customer Satisfaction. Before and After the Sale
We know you are trusting us for your livestock needs and we want you to know that we value our relationship before, during and after the sale. We have 3 guarantees you should be aware of. We have a money back guarantee if an animal arrives DOA. We offer store credit for 15 days after shipment while the animal is in your tank. Finally, we offer a "Best Value Guarantee" if you find a lower overall price anywhere else.
Email, Live Chat, Call us…A Commitment to Customer Service
We have customer service representatives on duty during normal business hours, Monday through Friday. You can call us at 772-462-0203, visit us on our Live Chat system or send an email. You can make adjustments to your order directly until we begin processing your order through the Order Status Area of the website. Finally, you can email us anytime by contacting us at: www.saltwaterfish.com/support
Guaranteed Security and Privacy
We offer a secure site that takes your privacy seriously. We use (SSL) Secure Socket Layer technology to protect your purchases and we do not store credit card information on our secure site. Our site is certified by McAfee Security, GeoTrust, and the Better Business Bureau Reliability Program. We also utilize RatePoint for customer feedback and satisfaction.
A Tradition of Integrity and Excellence
We've come a long way since our humble beginnings in 1999. As our domain name attests, www.Saltwaterfish.com is a pioneer in the selling of high quality marine specimens over the internet. As we have grown, we have improved our protocols and procedures but haven't forgotten that we strive for the highest standards in quality and integrity…from the service we provide to the livestock that we sell, we know our reputation is on the line with every order.
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All sizes listed are only approximate representations. All pictures and
descriptions are generalizations and cannot be exact representations. |
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