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Saturday Delivery is an option available at the end of the shopping cart.
Customers with pending orders should use the Order Status button for any of the above requests.
Saltwaterfish.com receives several hundred emails per day. We encourage you to use and search the Saltwaterfish.com Message Boards for questions regarding your aquarium. There are several thousand people on the Saltwaterfish.com Message Boards everyday, so we highly recommend you give it a try. For example, if you want to know what your fellow hobbyists have to say about Clownfish. You can type "Clownfish" in the search feature of the Saltwaterfish.com Message Board and find more than 3,000 posts that contain the word "Clownfish". You might find this search tool can provide you with some really great free information. The Saltwaterfish.com Message Board has more than 2,400,000 posts concerning saltwater fish and aquariums.
Orders generally ship within 1-2 business shipping days. You can use the Order Status button to check your order status at anytime. Saltwaterfish.com ships Live Goods on Monday, Tuesday, Wednesday, and Thursday in the order they are received. You will receive a confirmation email with your FedEx tracking number when your order has shipped. If you need a specific delivery day please order at least a couple of business days ahead of time and request your delivery day in the "Special Instructions" area at the end of the shopping cart. We cannot deliver Live Goods on Mondays. You can find your Order Status by using the "Order Status" button on left side of the website. If you have any other questions concerning orders please visit our Customer Service Center at www.saltwaterfish.com/support
Please use the "Wish List" feature if you would like to be notified when an item is back in stock.
A tremendous amount of time and effort stretching across the globe has gone into bringing these living works of art into your home, so please take the time to read and use the Acclimation Procedure on this website. We cannot stress enough how important it is that you follow the Saltwaterfish.com Acclimation Drip Method. If up to this point you've only been semi-successful in keeping marine life it is very likely that you aren't using the correct Acclimation Procedure. Your success will increase 100 fold if you take the proper amount of time to introduce these wonderful animals into your tank by using the Saltwaterfish.com Drip Method. Please use this procedure whenever you are adding new items to your aquarium. The recommended time to acclimate each item is listed on the description page for each individual animal. The procedure can be found through the button on the left hand side of the page.
Saltwaterfish.com ships year around at all temperature ranges. Destination temperatures for each individual package are determined daily and Cool Packs or Heat Packs are included for free when necessary. Saltwaterfish.com has been shipping with FedEx during all temperature ranges since 1999, including to Alaska in the dead of Winter and Arizona during the dog-days of Summer. The Saltwaterfish.com 15-Day Guarantee is valid for all temperatures, because we are confident that outside temperature should not affect the items in your order.
Live Goods orders are shipped Priority Overnight with FedEx and the time they will be delivered is up to the FedEx station in your area (Live Rock is shipped 2nd Day FedEx). There is an option at the end of the shopping cart to have the package held at the FedEx station if you are unable to be home for a delivery or need a specific delivery time. If you choose this option please use the FedEx station as your delivery address. You can pick up the package at your convenience anytime after 9am at the FedEx station if you have chosen to have it held at the station.
Saltwaterfish.com goes to great lengths to ensure that you receive the highest possible quality of live fish, corals, and invertebrates. Our fish go through a specialized acclimation and quarantine process that allows them to be in peak health when they are ready to be shipped to our customers. We use the top fish collectors and suppliers from around the world who play an important role in providing our customers with nothing but the best. We are very serious about the live fish, corals, and invertebrates we offer and we know that our customers are just as serious about the investment of time and money they have in their aquarium. We take every step possible to provide our customers with the best possible livestock beginning at the collection process all the way to the time your order arrives at your front door. Every fish, invertebrate, and coral is closely inspected by our experienced Live Goods Managers so they arrive to you in peak condition. |
