Saltwaterfish.com is happy to offer you a 15 Day Live Guarantee on your Marine Life purchases. If after proper acclimation, your marine life purchases die, Saltwaterfish.com will issue you a store credit for any marine life purchase. This credit is good up to 18 months from the date of your original purchase. 

If within 5 hours of FedEx delivery, your marine life order dies, Saltwaterfish.com will refund your purchase price upon completion of the following: (Saltwaterfish.com reserves the right to reship an order at our discretion) 

 How Do I Make a Guarantee Request? 

The process is the same for refund or store credit: 

1. Take a picture of the livestock in question 
2. Go to the My Account part of the website, and find the appropriate order in the “Track Your Recent Orders” section 
3. Fill out the form and upload the picture (and it must be within 5 hours of delivery for refund or 15 days of delivery for credit). Guarantee requests that do not have photos ( or we have not received the deceased item in our facility) will be closed after 30 days.
4. We will review your submission and issue the appropriate refund or credit (usually within 3 business days) Please note that we do not re-issue credits for product purchased with store credit. If you place an order that is paid for using both store credits and cash, the system will calculate the percentage of the Marine Life order that was purchased with cash and apply that percentage for any animals that do not live during the 15 day guarantee. For instance, if a $100 Marine Life purchase is made with $90 cash and a $10 credit, you will be entitled to 90% of the value of any livestock that does not stay alive during the 15 day guarantee period in store credit. We apologize in advance that we do not re-issue store credits.

What About Parts of a Reef Package? 

If part of a Reef Package dies, we will credit you a prorated amount of the price of your reef package. 

What If I Don’t Have a Camera? 

If you don’t have a camera, please click here. Guarantee requests that do not have photos ( or we have not received the deceased item in our facility) will be closed after 30 days.

Reef Rewards items do not have any guarantee. 

How Do I Use My Credits? 

You will receive a unique code that has your credit in it. On your next purchase, simply use that unique code during checkout and your credit will be applied. Your credit applies to marine life orders only and does not include the cost of shipping. And remember, your credit expires 18 months after your original purchase date. 

We can’t accept any aquarium supply returns on anything that has been opened or used. If your item is defective, e-mail us at support@saltwaterfish.com. If you are returning a new, unused aquarium supply product, please ship it at your expense to us within 15 days of your receipt and we will issue you a refund for your original purchase price less a 15% restocking fee.