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Home > Money Back Guarantee

Money Back Guarantee

The Saltwaterfish.com Money Back Guarantee

Saltwaterfish.com offers a Money Back Guarantee if any item does not arrive alive. If for some reason an item arrives DOA, you can either have the amount of that item refunded to your card or we can issue the credit towards your Saltwaterfish.com Online Account. An item that is part of a Reef Package will be refunded based on its value as part of that particular package. We reserve the right to re-ship DOA livestock. We will inform you if we decide to re-ship.

Money Back Guarantee Qualifications

We must be notified that something did not survive via the online form within 5 hours of the FedEx delivery time by filling out the form located in the My Account/Order Tracking area of the website. This is a time sensitive document and it must be filled out in 5 hours.

If for any reason any live fish, coral, or invertebrate is dead upon arrival just attach a photograph of it by visiting the My Account/Order Tracking area of the website and logging onto your account. In your account area, next to the order, is a link which will allow you to notify us of any dead animals, request a credit or refund, and determine the amount of the refund due. Simply fill out the form, attach a photograph clearly showing the deceased animal(s), and submit the form.

Like our 15 day guarantee period, you may return the animal to our facility using the procedure outlined below if you choose not to attach a picture. A print out of the form must be included when returning animals to receive credit on any returns, and please note that the form is time sensitive. The form must be filled out within 5 hours of FedEx delivery in order to receive a refund, and 15 days of delivery to receive a store credit. This quick and easy procedure will allow you to keep us informed of the status of your order, while not burdening you with unnecessary paperwork and calculations.

If you choose to return an item rather than attach a picture:
It is very important that you cover the item in a generous amount of table salt in order to preserve it in the return envelope. Send the item that didn't survived in a zip locked bag (absolutely no water) inside an envelope. Place the item into a zip lock, pour the salt, coat the item with the salt, close the zip lock and then place that into another zip lock bag and close it. Then place it in the envelope along with the printout of the form from the Order Status area described above. If you do not follow these directions the US Postal Service may throw out your envelope due to smell and we cannot issue you a credit.

Free Reef Rewards items are not guaranteed, and rewards points are not re-issued.

Aquarium Supplies Return Policy

We cannot accept a return of any product that has been opened or used. We highly suggest you review the information on the website for the particular item you are ordering. When you receive your product you should check the packaging and any labeling to ensure it is the product you wanted. If the item does not meet your needs and you have not opened it or used it you can return it within 30 days of receipt. Any return shipping costs will be at the expense of the customer. The item must be returned in its original shipping box with the original packing material and any manuals. We cannot accept a return of an item that has been used or opened.

By placing your order you agree to all terms and fees. Refunds are processed within 72 business hours of receipt of the return merchandise. The customer is responsible for insuring and tracking any return.

Prior to returning any item please contact our Customer Support Center at: www.saltwaterfish.com/support

Broken Items: If you receive an item that has broken during shipping, please contact us immediately at www.saltwaterfish.com/support

Defective Merchandise: In the unlikely event you receive defective merchandise, please contact us immediately at www.saltwaterfish.com/support

All sizes listed are only approximate representations. All pictures and descriptions are generalizations and cannot be exact representations.